This Returns and Refunds Policy applies to purchases made on The Light Library website for books and workshop bookings. Please read this policy carefully before making a purchase. By using our website and making a purchase, you agree to the terms outlined below.

1. Book Returns and Refunds:
1.1 Defective or Damaged Items:
•  If you receive a defective or damaged book, please contact us within 7 days of receiving the item.
•  Provide a clear photo of the damaged or defective item, and we will arrange for a replacement or refund, including shipping costs.

1.2 Unsatisfactory Items:
•  If you are unsatisfied with your purchase for any reason, you may return the book in its original condition within 14 days of receiving it.
•  Return shipping costs are the responsibility of the customer.
•  Once we receive the returned item in satisfactory condition, we will issue a refund for the purchase price, excluding shipping costs.

2. Workshop Bookings:
2.1 Cancellations by The Light Library:
•  In the event that The Light Library cancels a workshop, registered participants will be notified, and a full refund will be issued.

2.2 Participant Cancellations:
                        If a participant needs to cancel a workshop booking, the following refund policy applies:

                        Cancellation more than 14 days before the workshop: Full refund.

                        Cancellation between 7 and 14 days before the workshop: 50% refund.

                        Cancellation less than 7 days before the workshop: No refund.

3. General Returns and Refunds Conditions:
•  All returns must be authorized by The Light Library before being shipped back.
•  Items must be returned in their original condition, including packaging.
•  Refunds will be processed within 14 days of receiving the returned item.
•  Refunds will be issued using the original payment method.

4. Contact Information for Returns:
For returns and refund inquiries, please contact us at emma@thelightlibrary. Include your order number, a description of the issue, and any relevant photos.

The Light Library reserves the right to update or modify this Returns and Refunds Policy at any time. Changes will be effective immediately upon posting to the website.

If you have any questions, please contact us at emma@thelightlibrary.